Self-Service Debt Resolution: 24/7 Payment Freedom for Every Debtor
86% of customers prefer resolving debt without a phone call. CollectDebt.ai makes that possible with an AI-powered self-service portal that lets customers pay, set up plans, and settle accounts on their own—anytime, on any device.
Challenges of Manual Debt Resolution
High Call Center Costs
Low Answer Rates
Limited Hours
Customer Friction
Agent Burnout
Compliance Risks
Why Self-Service Matters in Debt Collection
Customers pay faster when they control the process. CollectDebt.ai delivers 98% self-serve resolution rates.
98% Resolution Without Agents
80× Cost Reduction
24/7 Availability
Higher Customer Satisfaction
Faster Payment Cycles
Built with FDCPA, Reg F, and PCI-DSS safeguards for secure, compliant digital communication.
Turn Digital Convenience into Measurable Results
Self-Serve Resolution
98%
Cost Savings
80×
After-Hours Payments
29%
Customer Preference
86%
Availability
24/7
How AI Powers Self-Service Debt Resolution
Secure 24/7 Portal Access
One-time secure links via SMS/email; no password needed. MFA and PCI-DSS compliance protect every transaction.
AI-Recommended Payment Plans
Affordable installments suggested from balance, income, and history. Customers adjust amounts or dates anytime.
One-Click Payment Options
Accept cards, ACH, Apple Pay, or Google Pay with instant receipts and real-time balance updates.
Chat-Based Support
AI chat handles FAQs and balance questions instantly, with live agent handoff for complex cases.
Automated Hardship Assistance
Upload documents for AI review and instant eligibility decisioning for hardship or settlements.
Real-Time Updates & Compliance
Balances, statements, and receipts update instantly. Every interaction is logged for audit.
CollectDebt.ai Self-Service Portal Features
Self-Adjustable Payment Plans
Change dates, amounts, or frequencies without calling. Plans auto-recalculate to stay accurate.
One-Click Payment Processing
Multiple secure payment methods with instant confirmation. Average transaction time under 30 seconds.
Mobile-Optimized Experience
Adapts to any screen and supports digital wallets for frictionless mobile payments.
24/7 Digital Chat Support
AI chat resolves 80% of questions instantly. Agents step in for exceptions.
Automated Reminders & Notifications
SMS/email reminders 7, 3, and 1 day before due. Real-time confirmation after every transaction.
Document Center
Download invoices, receipts, and settlement letters. Upload income proof for hardship.
Available in 12+ languages for global or multilingual customer bases.
Industry-Specific Self-Service Solutions
Financial Services
$2.1M added recovery in 100 days; higher on-time rates.
Healthcare
98% self-serve resolution, 45% fewer billing calls.
Utilities & Telecom
29% of payments captured outside call-center hours.
Real Estate
92% adoption; delinquencies reduced by 40%.
Hospitality
86% prefer the digital portal over phone contact.
Financial Services
$2.1M added recovery in 100 days; higher on-time rates.
Healthcare
98% self-serve resolution, 45% fewer billing calls.
Utilities & Telecom
29% of payments captured outside call-center hours.
Real Estate
92% adoption; delinquencies reduced by 40%.
Hospitality
86% prefer the digital portal over phone contact.
Frequently Asked Questions
A digital portal where customers manage their debt independently—view balances, set up plans, and make payments 24/7 without agent calls.
AI automates plan creation, reminders, and chat support, resolving 98% of cases without human help.
Yes. PCI-DSS Level 1 compliant, SSL/TLS encrypted, and tokenized for full payment security.
Absolutely. They can adjust dates, amounts, and frequencies directly in the portal with AI recalculating balances instantly.
Yes. All communication is voluntary, transparent, and logged. Reg F’s “convenient hours” rule supports 24/7 engagement.
Start 98% Self-Serve Resolution with CollectDebt.ai
Empower customers to resolve debt on their own terms. Automate payments, plans, and settlements to reduce costs, increase compliance, and improve experience.