Post-Call Analysis: Audit 100% of Calls in Seconds

Stop sampling 5% of calls. CollectDebt.ai transcribes every conversation, flags FDCPA/TCPA risks, extracts Promise-to-Pay details, and delivers coaching insights so your team improves faster and your compliance stays airtight.

Challenges of Manual Call Quality (QA)

Low Coverage

Subjective Scoring

Missed PTPs

Slow Feedback Loops

Compliance Exposure

High QA Costs

Why Post-Call Analysis Matters in Debt Collection

Recover More Revenue

Improve Agent Performance

Shrink Compliance Risk

Shorten Feedback Cycle

Scale QA Without Headcount

Turn Conversations into Results

Call Coverage

100%

PTP Detection

95%

Agent Performance Improvement

35%

Less QA Time

40%

FDCPA & TCPA Compliance Accuracy

99.9%

How AI Delivers 100% Post-Call Intelligence

AI post-call analysis combines high-accuracy transcription, NLP, and compliance logic.

Record & Ingest

All inbound/outbound recordings are captured and queued securely.

Transcribe with 95%+ Accuracy

Multi-accent speech recognition converts audio to searchable text, filtering noise.

Detect What Matters

PTPs, disputes, hardships, settlements, and objections identified via NLP.

Score Sentiment & Empathy

Track frustration, urgency, resolution tone; assign empathy and CX scores.

Monitor Compliance

Checks mini-Miranda, call-time windows, third-party disclosure, Reg F, consent cues.

Summarize & Log

Auto-generate summaries and next actions; sync to CRM/dialer.

CollectDebt.ai Post-Call Analysis Features

Automated Transcription

  • 95%+ accuracy across accents and noisy lines
  • Full-text search (e.g., “settlement,” “lawsuit,” “hardship”)
  • Timestamped, link-back audio for rapid audits

Promise-to-Pay (PTP) Extraction

  • Extracts amount, date, conditions with confidence scoring
  • Auto-creates follow-ups and reminders in your CRM
  • Tracks fulfillment vs. promise for forecast accuracy

Compliance & Script Adherence

  • FDCPA/TCPA/Reg F checks and disclosures
  • Third-party disclosure risk detection
  • Real-time alerts + call-level compliance scoring

Sentiment & Behavior Analytics

  • Detects frustration, urgency, willingness to pay
  • Measures empathy and de-escalation effectiveness
  • Shows trajectory from “angry” to “resolved”

Agent Performance Dashboards

  • Objective quality scores and peer benchmarking
  • Phrase libraries: replicate top closers
  • Personalized coaching plans with weekly progress

Revenue Intelligence & Integrations

  • Finds missed settlement opportunities
  • PTP fulfillment prediction and next-best-action
  • One-click sync to CRMs/dialers, APIs & webhooks

Industry-Specific Post-Call Use Cases We Solve

Healthcare

HIPAA-aware transcripts, PHI redaction, empathy scoring, and insurance discussion accuracy.

Utilities & Telecom

Track service-restoration promises, budget-billing enrollments, and outage sentiment spikes.

Retail

Identify refund/chargeback triggers, verify BNPL commitments, score multilingual calls.

Financial Services

Score loan-mod and hardship conversations; fewer regulatory exceptions and better outcomes.

Healthcare

HIPAA-aware transcripts, PHI redaction, empathy scoring, and insurance discussion accuracy.

Utilities & Telecom

Track service-restoration promises, budget-billing enrollments, and outage sentiment spikes.

Retail

Identify refund/chargeback triggers, verify BNPL commitments, score multilingual calls.

Financial Services

Score loan-mod and hardship conversations; fewer regulatory exceptions and better outcomes.

Frequently Asked Questions

It’s AI that analyzes call recordings after they end, transcribing conversations, detecting PTPs, scoring compliance and sentiment, and generating coaching insights—so you get 100% coverage instead of sampling a few calls.

CollectDebt.ai identifies Promise-to-Pay statements with ~95% accuracy, extracting amount, date, and conditions, then auto-logging to your CRM with a confidence score.

Yes. We check disclosures, call-time windows, limited-content voicemail rules, consent cues, and third-party disclosure risk, providing call-level scores and audit-ready transcripts.

Absolutely. We integrate with leading CRMs and dialers and support APIs/webhooks for custom workflows. Outcomes, PTPs, scores, and summaries sync automatically.

Within minutes post-call. Agents receive weekly performance dashboards; leaders get targeted coaching recommendations and violation alerts.

Start End-to-End Call Intelligence with CollectDebt.ai

Analyze every call. Coach every agent. Protect every brand interaction. Launch AI-powered post-call analysis and see performance lift in weeks.